Booking, Payment and Cancellation Terms

Booking and payment

  • Full course fee payable upon booking

Course cancellation by client

  • Course cancellation > 14 days prior to course start date: Full refund of course fee

  • Course cancellation < 14 days prior to course start date: No refund

Exceptions that enable full refund:

  • Cancellation in the event of illness – must be supported by Doctors note

Transfer to alternative courses by client

  • Transfer to an alternative course can be arranged up to 14 days prior to the course start date

  • Transfer to an alternative course within 14 days is at the discretion of MSOS

  • Both are subject to availability

Course postponement or cancellation by MSOS

  • If MSOS need to cancel a course due to unforeseen circumstances, such as illness of our Instructor OR the number of clients on a course fall below the minimum numbers to make the course financially viable, clients will be offered an alternative MSOS course in any of our three training locations

  • If an alternative course is not suitable, a full refund will be made by MSOS

  • In the event of cancellation MSOS will communicate via email, telephone, voicemail and/or text

  • MSOS will not be liable for any costs incurred by clients (such as travel and accommodation) in association with a course postponed or cancelled by MSOS

Refunds

  • Refunds are subject to the terms above or at the discretion of MSOS

  • Payments made by credit/debit card will only be refunded back to the original payment card

Communication of course information

  • Joining instructions and course schedules will be sent by email prior to the course start date

  • Other communication regarding the course may be via email, telephone, voicemail, and/or text

Other terms

  • It is the client’s responsibility to provide prerequisite documentation and copy of passport prior to the course start date

  • Certificates cannot be produced until qualifying documentation has been received and verified

  • Refunds will not be issued if the prerequisite documents are not received