Booking, Payment and Cancellation Terms

Booking and payment

  • On course booking: 25% of course fee due immediately
    (A place on the course will be reserved only when the deposit is received)

  • 14 days prior to course start: Full course fee due

Course cancellation by client

  • Course cancellation > 14 days prior to course start date: Full refund of course fee

  • Course cancellation 7 – 14 days prior to course start date: Refund of 50% of course fee

  • Course cancellation < 7 days prior to course start date: No refund

Exceptions that enable full refund:

  • Cancellation in the event of illness – must be supported by Doctors note

  • Cancellation due to extenuating circumstances – clear 3 rd party evidence will be required

Transfer to alternative courses by client

  • Transfer to an alternative course can be arranged up to 14 days prior to the course start date, at no cost

  • Transfer to an alternative course can be arranged within 14 days of the course start date on one occasion only

Course postponement or cancellation by MSOS

  • Cancellation or postponement by MSOS may be necessary due to unforeseen circumstances such as Instructor illness

  • All clients will be offered an alternative course at the same location or alternative location

  • If an alternative course is not possible to arrange, a full refund will be made by MSOS

  • MSOS will not be liable for any costs incurred by clients (such as travel and accommodation) in association with a course postponed or cancelled by MSOS


  • Subject to the terms above

  • Payments made by credit/debit card will only be refunded back to the original payment card

Communication of course information

  • All communications regarding course information (such as location, start time, cancellation notices etc) will be made using email, telephone, voicemail and text.

Other terms

  • It is the client’s responsibility to provide all required documentation prior to course commencement. This includes a copy of the passport, and also, for MCA Medical Care and MCA Medical Care Update courses, evidence of a previous qualifying course that is a mandatory requirement prior to attending these courses.

  • If the required documentation is not provided by the client prior to course commencement, participation in the course will not be possible and no refund of the course fee will be made